Our Vision
LPM’s vision is to be the UK’s premier property maintenance provider and to be the industry leader in setting standards for responsiveness, quality, value, and customer service.
Our Mission
LPM’s mission is to provide our customers with exceptional service by ensuring that our people operate to our core values to maintain properties effectively at a competitive price. They will have the right skills and tools to do the job, backed up by efficient support processes in line with best practice and current legislation, and will have access to the latest information systems to schedule their work and direct them to site whenever required.
We intend to stay ahead of the competition through our open culture of continuous improvement and the ongoing development of our people.
Our Values
LPM’s success is dependent on the quality of our people and our company values below reflect that:
Performance
We aim to continuously improve our performance
Attitude
Our team will work together and will maintain a positive “can do” attitude
Customer Focus
We have open and honest relationships with our customers and our own people for the benefit of residents.
Integrity
You can trust us to deliver on our promises.
Expertise
We develop our people and our technology to keep ahead of the competition.
Recognition
We will build upon our experience and recognise success.
Our Culture
Our culture links closely to our values, and you can expect our people to:
- Communicate openly and honestly
- Trust, respect, and support customers and each other
- Encourage collaboration and teamwork
- Want to develop themselves and our company to improve the service to our clients
- Have a “Can do” attitude
- Deliver on our promises
- Be open to constructive feedback and new ideas
- Recognise and share our successes
